Frequently Asked Questions

The following are frequently asked questions:

Helios UV-C Decontamination System:

What is UV-C?
- UV-C is a short wavelength, ultraviolet rays between 200nm to 280nm
Can Helios UV-C decontamination system kill coronavirus?
- Epidemiology studies have shown that Helios UV-C system can inactivate sars-vov2 in as little as 5mins. (Re: Bedell K et al. Infect Control Hosp Epidemiol 2016;37:598)
How does Helios UV-C work to kill viruses?
- Helios UV-C system utilizes 253.7nm to inactivate proteins in the nuclei of viruses. Studies have shown that 253.7nm is the optimal wavelength required to deactivate viruses and bacterial pathogens.
Does the operation of Helios UV-C system impact the environment through Ozone production?
- No, germicidal lamps are covered with quartz glass doped with titanium which only permits 253.7nm radiation frequency to pass through.
- Titanium doped quartz glass also blocks the emission of 185nm UV rays responsible for ozone production.
- Ozone is harmful to human cardiopulmonary health if inhaled.
Are UV-C safe on the human body?
- Prolonged exposure to UV-C rays is harmful to the body. Helios system utilizes intelligent safety interlocks with passive infrared motion sensors to protect against accidental exposure by automatically turning off if there is motion in the decontamination area.
Can I stay in the room while Helios UV-C® system is in operation?
- No, Helios UV-C® system is the only decontamination system that can be safely started outside the decontamination area using a tablet. Other systems require you to start a cycle within the area of decontamination.
How often should I plan on replacing the UV-C lamps?
- Every 16,000 hours
- Contact us to have a trained technician replace them
What is the process for buying the Helios system?
- You will fill out a request for information/quote form on our website, or simply email us at info@dovonixcglobal.com so we can set up a meeting with you.
- We will meet with you either virtually or in person to discuss your needs and answer any questions you may have.
- Following our meeting with you, our team will present an optimal configuration of Helios UV-C® system tailored to your requirements.
- We will respond to your formal request for quote with pricing, lead time, payment, warranty and service terms.
- We will process your order and ship the product after payment terms are satisfied.
- We will deliver the product safely at your designated location. Our team will install and train your team on operating and maintaining your Helios UV-C® system.
- We will provide ongoing technical and training support based on your service term.
What emitter configurations are available with the Helios system?
- Helios emitters can be configured as a system up to five emitters.

ECO-CovidGuard Masks

What is Eco-CovidGuard?
- eco-covid Guard is registered trademark of Dovonixc Global for personal protective wear
Are Eco-CovidGuard masks disposable?
- No - masks are reusable and machine washable up to 50 times
How many layers are Eco-CovidGuard masks made of?
- 2 layers
How does Eco-CovidGuard differ from other masks in the market?
- It is eco-friendly since it is washable and reusable
- double layered which provides extra protection
- Antimicrobial exterior finished with silver ion technology which provides extra protection
What colors or variations are available?
- Navy blue, Charcoal. Other colors available on request
How do I buy eco-covidGuard?
- Order online www.dovonixc.com on our product page where you can select color, the amount you want to buy, input delivery address, and make your payment. Once we receive your order we will package it up and ship to you.
- Kindly contact us if you would like to make a bulk purchase so we can agree to a large order price.

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